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Term & Conditions

Terms & Conditions and Privacy Policy

TERMS & CONDITIONS

Here you will find our Terms & Conditions, incorporating our Privacy Policy below.


Please read the following terms and conditions. Your use of gingerchews.net (St Andrews Co Ltd) website and purchase of any of the products or services from it means that you agree to these terms and conditions.

Shopping with Gingerchews.net: products can be ordered online via the website When you place an order for any of the products you are offering to buy it for the price stated.

After you have placed your order online, we will confirm, by e-mail, that we have received it. We will check for availability of the product and send a further e-mail to confirm this. Where all details are correct, our e-mail will be regarded as an acceptance. It will specify delivery details together with confirmation of the price for the products purchased. Where a product is not available, we will advise you.

St Andrews Co have the right to cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your Statutory Rights.

Price:
The price for each product inclusive of V.A.T at 20% is detailed on the website.

We always try to make sure that the prices are correct but errors may occur. Should this occur, we would contact you and give you the option to accept the order or cancel it. Where you choose to cancel the order, payment made for the products will be refunded in full. You will be notified of the delivery costs.

Payment:
You must pay for your order before it is delivered and you can do so by Debit / Credit card (via Nochex secure payment) or by Paypal. The only exceptions to this are for corporate accounts where an agreement has been made with St Andrews Co Ltd to issue an invoice. Payment of all invoices must be made within 14 days.

Availability:
Due to the nature of the products that we sell, we cannot always guarantee its availability. If we can't supply a product we will check with you to see whether we can find a suitable alternative. Where we are unable to do so, any payment already made, will be refunded in full.

Promotional Products and Special Offers:
Promotional products or special offers will be clearly defined together with any qualifying conditions.

Delivery:
St Andrews Co Ltd  delivers to destinations inside the United Kingdom. Where delivery is required outside of the UK, we will quote delivery costs for this. We cannot send products to the United States of America or Canada.

Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should contact you by telephone once your products are in customs to let you know the charge due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be and St Andrews Co Ltd not responsible for them.

UK orders are despatched by Royal Mail or Courier. The Courier will require a signature at the time of delivery. We will make every effort to deliver your products within 5 working days, however we will not be liable for any loss caused to you by late delivery.

If the products are not delivered within the estimated delivery time that we have quoted, please contact us by telephone or e-mail and we will try to ensure that you receive your order, as quickly as possible. Please note that items sent by Royal Mail usually arrive within 2-3 days. Royal Mail stipulates that only items still not delivered after fifteen working days will be classified as lost.

Cookies:
Our website, along with most major websites, use cookies. Cookies are pieces of information that a website transfers to the cookie file on your computer’s hard disk. Cookies enable users to navigate around the website and (where appropriate) enable us to tailor the content to fit the needs of visitors who have accessed the site. Cookies may be used to record details of pages relating to particular products and services that you have visited on our website. This will provide us with usage statistics to allow us to improve our website and to provide you with information about products or services that may interest you. Information on products and services may be provided via the website or by other means. This does not affect your right to opt out from receiving marketing material from us.

Refunds:
We feel sure that you will be delighted with your product but there may be an occasion where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.

We will attend to all returns as soon as practically possible.

Cancellation and Unwanted products:
We aim to give excellent customer service and to ensure that you are satisfied every time you place an order with us. If you wish to cancel, or are unhappy with an item when you receive it, please return it to us within 7 working days, with the despatch note, in unused condition, complete with packaging and all contents. We will refund you the price you paid for that product (excluding postage and packaging).

We will make the refund within 30 days once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you. You will only have to pay for the return postage of the products.


Faulty products:
We endeavour to package the products to ensure they arrive in good condition. However, if a product arrives damaged or with defects, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us at the postal address below within 7 days of receipt.

In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.

For help with items later than 7 days after your initial purchase please e-mail or telephone us for more information.

This does not affect your Statutory Rights.

Returning Faulty Products:
Telephone: 0207-346 8603 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it to advise us that the product is being returned and the reason why.
We may advise you how to send the item back to us. Please use a secure delivery method which requires a signature upon receipt (such as via Royal Mail First Class Recorded Delivery) and return to:
St Andrews Co Ltd P.O Box 53626, Camberwell, London
You will be responsible for the returned products until they reach us.

General:
St Andrews Co Ltd
- May change or withdraw any part of the website, or may refuse you access to the site at any time if we consider it necessary
- May terminate this agreement and immediately remove, cancel or suspend access to and use of its website upon breach of any part of these terms and conditions
- Acts as principal on its own account and not as agent for you or any other person
- In the event that any part of these terms is held to be unenforceable, such part will at St Andrews Co Ltd option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect.
- If St Andrews Co Ltd does not enforce any provision of this agreement such will not be considered a continuing waiver.

Company Name and Address:

St Andrewsco
PO Box 53626
Camberwell

 

London

 

SE24 0UY

 

 

Company Number: 5150528
VAT Registration Number: 836110064                                                                                                       
Telephone: 0207 346 8603
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it


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PRIVACY POLICY

In this privacy statement ‘we’ or ‘us’ means St Andrews Co Ltd. ‘You’ means the customer.

Privacy:
We know that you are concerned with how your personal information is dealt with. This privacy statement sets out our current policies and demonstrates our commitment to your privacy. We may change content or services found on our website at any time without notice, and therefore our privacy policy may change at any time in the future. You agree to revisit this page regularly and your continued use of the website will mean that you agree to the changes.

Personal Information:
We maintain strict security standards and procedures with a view to preventing unauthorised access to or disclosure of your personal data by other parties outside of our company. All our staff and whenever we hire third parties to provide support services will be required to observe our privacy standards and allow us to audit them for compliance.

We will only use the personal information we gather:
- In the normal course of our business to provide the products and services you have requested
- To identify you when you contact us
- To send you e-mail updates of service changes which are important to you or which we feel may be of interest to you

We will disclose your personal information only to members of staff within our company. Information that we hold will be disclosed or deleted upon your request. We will only record data that is pertinent to your prime business needs.

Use of Personal Information for Marketing Purposes:
When you first get in touch with us, we will use the data you provide to fulfil any requests you make. By contacting us you’ve shown that you’re interested so we would like to send you the latest on our products and services.

In any commercial communication with you, we will clearly identify any electronic communication designed to promote our goods or services. We will clearly identify the sender of all electronic communication. If we send unsolicited emails, we will clearly identify them as unsolicited.

We won’t send you lots of things and, don’t worry, every time we send something we’ll give you the chance to opt out of receiving more information from us. If you wish to do this, please contact our Data Protection Officer at: St Andrews Co Ltd

 

St Andrewsco
PO Box 53626
Camberwell

 

London

 

Contacting Us by E-mail:
When you e-mail us, we collect some personal information but we keep this to a minimum because e-mail isn’t 100% secure. E-mails sent via the Internet are subject to interception, loss or possible alteration, therefore we cannot guarantee their security. When we e-mail you, we’ll declare who the e-mail is from and you’ll always be able to reply to tell us if you want to stop receiving e-mail marketing.

Disclaimer of Liability:
We will not be responsible to you for any loss or damage you may suffer (however it may arise, including as a result of our negligence) as a result of your access to or use of this website or any materials on this website except where the loss or damage is:
- Death or personal injury due to our negligence
- Caused by our fraud
- Caused by any other matter for which it would be illegal for us to exclude our liability.

We accept no liability in connection with any virus, defect, error, omission, or system failure associated with the connection to this website.

The information given on this website is given in good faith. It is subject to change without notice. We are not responsible for any inaccuracies.

Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship.

Designs and Images:
The information and images, including but not limited to, the design, layout, look, appearance and graphics, contained on this website are our property.

Your Queries:
If you have any queries regarding privacy issues, please e-mail or telephone us.

Company Name and Address:

St Andrewsco
PO Box 53626
Camberwell

 

London

 

SE24 0UY

 

 

 

 

 

Company Number: 5150528
VAT Registration Number: 836110064                                                                                                       
Telephone: 0207 346 8603
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it